BSNL selfcare portal is definitely a very useful facility by BSNL as it provides various information about your account such as your Broadband Usage, online filling of broadband complaints and computer generated bills. Though in spite of calling it a Self Care portal, it does not provide any information regarding call details.
The main negative point of this portal is that it was designed in an older version of SAP Netweaver and that’s why it cannot be opened in any modern web browser and if you try to open it in a new generation browser than it will give you all sort of errors.
The solution to this problem is that open the BSNL Self Care portal in Internet Explorer. Yes this is the only browser which can open BSNL Self Care portal. But it also needs some tweaking before you can open in it. You have to make one change if you want IE to open BSNL selfcare portal. Here are the steps:
>> Firstly enter the web address of the portal in address bar.
>> After that you will be show with a webpage showing some error containing words like your browser does not support Web Dynpro or some thing else. The exact error message most of the times is “Sorry, your browser/program is not supported by Web Dynpro!”
>> After error look for the icon marked in blue boundary in the image given below icon in your browsers address bar. This icon basically used for making new Internet Explorer compatible with older websites designed for older Internet Explorer browsers. Click on this icon
>> After clicking on the icon in the previous step, your browser will now be able to open BSNL Self Care portal correctly.